Complaints and redress
Tell us first: email info@worldyachtinsurance.com and we will acknowledge it. Because five parties sit between your enquiry and the policy, the party who can actually resolve a complaint depends on what went wrong, so this page says plainly which is which.
Start with us
Email info@worldyachtinsurance.com with your name, the yacht, your enquiry reference if you have one, and what went wrong. We will acknowledge it and tell you either how we are fixing it or which party in the chain owns it.
If the complaint is about us — how we handled your enquiry, what we told you, how we treated your data — it stops here and we answer it.
Which party owns which complaint
We are an introducer. We do not underwrite, we do not hold your money and we do not decide claims, so there are complaints we genuinely cannot resolve. Sending one to the right place first saves weeks.
- About how your enquiry was handled, what this website said, or your personal data: World Yacht Insurance, that is us.
- About the broking service in Cyprus: AKD Insurance (A.K. Demetriou Insurance Brokers Ltd), the broker we introduce business to.
- About how the cover was arranged or placed at Lloyd's, or about the terms offered: London Marine Insurance Services Ltd, the Lloyd's-accredited broker, authorised and regulated by the UK Financial Conduct Authority, firm reference 308599.
- About a claim decision or a policy payment: the underwriters at Lloyd's of London who carry the risk, through the broker who placed it.
If you are still not satisfied
Cyprus: complaints about insurance distribution can be raised with the Insurance Companies Control Service (ICCS), which supervises licensed agents, and consumer disputes may be taken to the Financial Ombudsman of the Republic of Cyprus.
United Kingdom: complaints about the Lloyd's-accredited broker can be escalated once its own complaints process is exhausted; the broker will tell you in writing whether your complaint is eligible for the Financial Ombudsman Service.
Lloyd's: Lloyd's of London operates its own complaints procedure for policies underwritten in its market.
Data protection: the Office of the Commissioner for Personal Data Protection in Cyprus.
What we do with a complaint
We record it, we tell you who is handling it, and we keep the correspondence for as long as we need it to show how it was resolved. See our privacy notice for how that record is treated.
Last updated 14 August 2026. This page explains the route a complaint takes through the chain. It is not legal advice, and the regulated parties in the chain publish their own complaints procedures, which govern their own service.
World Yacht Insurance is a trading name of Costas Matheou, a licensed insurance agent in Cyprus, and introduces business through AKD Insurance (A.K. Demetriou Insurance Brokers Ltd, Cyprus). Cover is arranged and placed at Lloyd's of London by London Marine Insurance Services Ltd, a Lloyd's-accredited broker authorised and regulated by the UK Financial Conduct Authority, firm reference 308599. World Yacht Insurance is not an insurer and does not carry risk.
Ready for a worldwide yacht insurance quote?
Send us the yacht and cruising area. London Marine Insurance Services returns Lloyd's-market terms within about 24 hours.
- No obligation
- every underwriting question asked upfront
- a licensed Cyprus agent reviews every enquiry
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